Questions, answered

Hoofy helps manage appointments, clients, horses, service history, invoices, balances, and mileage. The released app also includes weather, inventory, reports, vet profiles, and hoof-anatomy learning. See the feature overview or the business workflow.

The current App Store listing includes iPhone and iPad. Check its compatibility section for your device and operating system. This website does not offer Android, Windows, or a web version of the app.

The US reference price is US$12.99 per month. Full app access requires a subscription. Your local price, billing period, taxes where applicable, and any introductory offer are shown by Apple before you confirm. See pricing and subscription details.

No. A seven-day introductory offer may be available to eligible subscribers. Eligibility and availability depend on Apple’s offer rules and your subscription history. Check the offer displayed in the purchase confirmation; if none is shown, do not assume a trial applies. An applicable trial provides Hoofy Pro access for the duration Apple displays.

On iPhone or iPad, open Settings → your name → Subscriptions → Hoofy and select the cancellation option. Deleting the app does not cancel a subscription. Apple advises cancelling at least 24 hours before a trial ends if you do not want it to renew. See Apple’s cancellation instructions for current guidance.

Working records are stored on your device. If you enable the optional iCloud backup or snapshot features, copies are written to your iCloud Drive. Exports and messages you choose to share can also leave the device. Read the Privacy Policy for Apple services and other data flows.

No. Hoofy’s iCloud options save backup or sharing snapshots that can be loaded or restored. They do not provide a live shared database with staff accounts, permissions, and automatic merging of simultaneous edits. If several farriers need to work on the same records, discuss that requirement with support before subscribing.

Local records remain on the device, but connected services have different requirements. Current weather, geocoding, subscription operations, message delivery, and iCloud transfers depend on their services and connectivity. Test the specific saved records and actions you need during a trial, then verify what was saved or sent after reconnecting.

Hoofy can prepare reminder and payment-request text and open your device’s messaging or email app. You review and send it. That is different from a server automatically sending SMS in the background. Message delivery and any carrier or service charges are handled by the service you use.

Hoofy records invoices and payments and can prepare requests using payment details you configure, including supported external payment links. Payment services handle the actual transaction under their own availability, fees, and terms. Confirm the recipient and reconcile the amount received with your invoice; a prepared request is not proof of payment.

Yes. The app includes CSV exports for client, horse, service, invoice, and mileage information, plus backup options. Open a sample export and confirm the fields and currency treatment your accountant needs. A reporting export and a complete restorable backup serve different purposes. See the bookkeeping guide.

Use Send Feedback in the app’s Settings, email hooftrimmin@icloud.com, or visit Contact. Include your app version, device, and the steps that led to the problem; do not send a full client backup unless support explains why it is needed.

No. Hoofy provides software and records. Use the appropriate professional for accounting, tax, animal-health, or legal decisions. The business guides and free worksheets support recordkeeping; they do not determine your professional obligations.